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Terms & Conditions


1.1: We may revise these terms and conditions at any time. You (being our customer, "you" or "your") should check this website when ordering to review the then current terms and conditions, because they are binding on you.

1.2: Certain provisions of these terms and conditions may be superseded by expressly designated legal notices or terms located on particular pages of this website. If you do not wish to accept any new terms and conditions after we have given notice, you should not continue to use this website.

1.3 This document (together with any documents referred to in it) tells you the terms and conditions (the ‘Conditions’) upon which we will sell the Goods to you. You may print a copy for future reference.

1.4 Business Day: a day other than a Saturday, Sunday or public holiday when banks in London are open for business.

1.5 ‘Goods’ means the goods listed on our website,, which we may supply.

1.6 Before confirming your order please read through these Conditions and in particular our cancellations and returns policy.

1.7 By ordering any of the Goods, you agree to be legally bound by these Conditions. You will be unable to proceed with your transaction if you do not accept these terms and conditions.


2.1 This Website is owned and operated by The Confetti Cone Company (‘we’/’us’/’our’)

Our contact details are as follows,

24 Fylde Close, 


S71 2SN.

Telephone number - 07901506504.

Email address - [email protected].


3.1 You can place orders via our website –

3.2 When ordering online you are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. This is your offer to buy the products. We will send you an email order acknowledgement, detailing the product(s) you have ordered, which is our acceptance of your offer.

3.3 Our acceptance of an order takes place immediately, we will send you a confirmation by email. When we despatch the order, the purchase contract will be made even if your payment has been processed immediately, unless we have notified you that we do not accept your order or you have cancelled your order.

3.4 We may refuse to accept an order:

where goods are not available;

where we cannot obtain authorisation for your payment;

if there has been a pricing or product description error; or

if you do not meet any eligibility criteria set out in our terms and conditions.

3.5 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. We shall not be liable for any delay in delivery of the products that is caused by an event outside of our control or your failure to provide us with adequate delivery instructions or any other instructions that are relevant to the delivery of the products.

3.6 If you have not received the products you must notify us no later than 28 days after the last date on which the products were due to arrive at the delivery address provided. If you have not done so, we shall not be liable for any replacement or refund relating to those products.

3.7 The Goods will be delivered to you at the address you provided during the order process which may be an address other than the billing address.

3.8 If you have agreed to collect the Goods from our premises, you must collect the Goods during our working hours of 10am to 4pm, Monday to Friday. Excluding Bank and public holidays.

3.9 You must examine the Goods within a reasonable time after arrival and let us know as soon as reasonably possible if they are faulty, damaged or not as described.

3.10 If no one is present at your delivery address to take delivery, Royal Mail will advise you of an attempted delivery. You must then contact them to make arrangements for them to re-deliver the Goods.

3.11 we cannot guarantee delivery before a specific date under any circumstances on the standard delivery. If your wedding is less than 7 days away you will only receive your order in time via Priority Delivery.


  1. Personalise products are ineligible for returns UNLESS found to contain error(s) which are not the fault of The Customer
  2. Customers have up to 30 days to return any qualifying unused goods
  3. Customers are responsible for the postal costs of returning unwanted goods to us


3.12 Please note that when shipping products internationally, you should be aware that cross-border shipments are subject to opening and inspection by customs authorities.

3.13 If we agree to supply any goods ordered from the Website for delivery outside the United Kingdom, they may be subject to import duties and/or additional taxes or expenses incurred due to complying with foreign regulatory requirements or laws. You will be responsible for payment of any such duties and/or taxes in addition to our price including the cost of delivery. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office or taxation authority for further information before placing your order.

For more details, please see our delivery page.


4.1 To be eligible to purchase the Goods and lawfully enter into and form a contract with us, you must be 18

years of age or over.


5.1 All prices include VAT (where applicable) at the current rates. We reserve the right to express the price exclusive of VAT, but we shall show VAT separately and include it in the total price.

5.2 We do provide free carriage on all UK orders over £80.

5.3 Please note our currency converter is only a guide and may not accurately reflect current exchange rates You are responsible for the disclosure and payment of any import duties or other taxes, which may apply when the products are delivered. Unfortunately, we cannot advise you what these costs may be - please consult your local customs office for more information.

5.4 We always try to make sure that the prices on are correct but errors may occur. If we discover an error in pricing of the products in your order we will inform you as soon as possible using the contact details you supply us with. We will then give you the option of reconfirming the order at the correct price or cancelling it. If the order is cancelled we will refund you in full.

5.5 In the event that you are purchasing from outside of the UK, please be aware that we will not remove the VAT element of the price, and any recovery of such sum should be made directly to HMRC or such other tax authority as appropriate.


6.1 Payment can be made by any major prepay, credit or debit card or by using a PayPal account.

6.2 By placing an order, you consent to payment being charged to your prepay/debit/credit card account or PayPal account as provided on the order form.

6.3 If you pay us by credit or debit card or PayPal account we will take payment from your card or PayPal account as soon as the order has processed.

6.4 We shall contact you should any problems occur with the authorisation of your card or payment through your PayPal account.


7.1 Cancelling your Contract and returns

7.1.1 You may cancel your order for non-personalised Goods before they are despatched to you by notifying us of your decision. 

7.1.2 You may cancel your order for personalised Goods before production begins by notifying us of your decision.

7.2 You may notify us of your decision to cancel by contacting us by telephone: 01226891234 or by sending us an email to: [email protected].

7.3 You can return goods you have ordered from us for any reason at any time within 28 days of receipt for a full refund or exchange by informing us via our dedicated online returns section or by informing us via phone on 01226891234. The costs of returning goods to us shall be paid by you, and should be sent by recorded delivery as we will not provide the refund if the product is lost in the post.

7.4 Upon receipt of the goods we will give you a full refund of the amount paid, less postage and packaging, within 10 days.

7.5 We reserve the right to deny a full refund in the following circumstances: -

in the event that the product is not still within its original packaging and fit for resale;

•      the product has been damaged through any fault of your own;

the product is one which we have made or customised specifically for you

7.6 All items that are returned for an exchange will be resent to you via our standard delivery service free of charge. If a quicker service is needed then an additional payment for delivery will be required.

7.7 Stock Shortages/delayed orders. All delayed orders are subject to stock availability. If stock is unavailable and your order cannot be fulfilled, we will notify you with the option to claim a refund or a substitution to the same value or to wait for the item to become available.

7.8 Product imagery is offered as good representation of the product. However, we cannot be responsible for the colour accurateness of products viewed online or on printed media. While we endeavour to make sure all imagery is up to date, images may differ slightly from products due to the natural nature of certain products.

7.9  Upon receiving notice of your cancellation, we will contact you and provide details of where you must return the Goods and other relevant instructions. You must then return the Goods to us without delay and at the latest within 14 days of notifying us of your cancellation.


8.1 You are permitted to print and download extracts from this website for your own use on the following basis:

no documents or related graphics on this website are modified in any way;

no graphics on this website are used separately from accompanying text;

any of our copyright and trade mark notices and this permission notice appear in all copies; and

no commercial benefit or gain is anticipate to be achieved either directly or indirectly by the use of such extracts.


9.1: Other than personally identifiable information, which is covered under the Privacy Policy, any material you transmit or post to this website will be considered non-confidential and non-proprietary. We will have no obligations with respect to such material. We and our nominees will be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

9.2: You are prohibited from posting or transmitting to or from this website any material:

that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience;

for which you have not obtained all necessary licences and/or approvals;

which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or

which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

9.3: You may not misuse the website (including, without limitation, by hacking).

9.4: We will fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clauses 9.2 or 9.3.


10.1 Links to third party websites on this website are provided solely for your convenience. If you use these links, you leave this website. We have not reviewed all of these third party websites and do not control and are not responsible for these websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this website, you do so entirely at your own risk.

10.2 If you would like to link to this website, you may only do so on the basis that you link to, but do not replicate, the home page of this website, and subject to the following conditions:

you do not remove, distort or otherwise alter the size or appearance of The Confetti Cone Company logo;

you do not create a frame or any other browser or border environment around this website;

you do not in any way imply that we are endorsing any products or services other than our own;

you do not misrepresent your relationship with us nor present any other false information about us;

you do not otherwise use any The Confetti Cone Company trade marks displayed on this website without our express written permission;

you do not link from a website that is not owned by you; and

your website does not contain content that is distasteful, offensive or controversial, infringes any intellectual property rights or other rights of any other person or otherwise does not comply with all applicable laws and regulations.

10.3 We expressly reserve the right to revoke the right granted in this clause 10.2 for breach of these terms and to take any action we deem appropriate.


11.1 If you have a comment, concern or complaint about any Goods you have purchased from us, please contact us on the telephone number 01226891234 or by email at [email protected].


12.1 We have a duty to supply Goods to you that conform to the Contract including a duty to ensure


12.1.1 The Goods are as described in the contract

12.1.2 The Goods correspond to any samples we have sent you

12.1.3 The Goods are fit for any purpose you specifically told us they were required for, and are not faulty

12.1.4 We reserve the right to customise the design, fonts and layout of your order at our discretion for any reason. Any returned personalised products will be refunded minus the cost of the personalised printing at our standard product rate. This does not include products not fit for purpose.

12.2 We cannot exclude our liability for a failure to comply with these duties mentioned in this sub- clause. Nothing in these Conditions affects your legal rights if these duties are not complied with. You can obtain advice about your legal rights from Citizens Advice if you need to.

12.3 We cannot exclude or limit our responsibility to you for:

12.3.1 Death or personal injury resulting from our negligence or the negligence of our employees

12.3.2 Fraud or fraudulent misrepresentation

12.4 We are responsible for foreseeable loss or damage which you suffer as a result of a breach by us of the Contract or as a result of our failure to act with reasonable care and skill. We are not responsible for unforeseeable losses.

12.5 You are purchasing the Goods as a consumer. If you purchase the Goods for any business purpose including for re-sale, we will not be liable for any business losses, loss of profits, loss of contracts, loss of business opportunities, loss of management time, loss of business data or losses due to interruption of your business.

12.6 We will not be responsible for any delay in delivering the Goods if

12.6.1 We have asked you to provide specified information that is necessary for delivering the Goods and

12.6.2 You have failed to provide complete and accurate information.

12.7 If your use of material on this website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

12.8 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions, or the use of this website by you.


You authorise us to process and transmit your name, address and other personal information supplied by you (including updated information) to

13.1 Enable us to supply the goods or services you have requested. It will also enable us to bill you and to contact you where necessary concerning your orders. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business.

13.2 In particular, we may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the website or our services. Further, where you have consented, we might also use your information to let you know by email about other products and services which we offer which may be of interest to you. If you change your mind about being contacted in the future, please let us know.


14.1 We respect your privacy. Any and all information collected at this site will be kept strictly confidential and will not be sold, reused, rented, loaned, or otherwise disclosed, except to the extent that you have agreed to allow such use. Any information you give to The Confetti Cone Company will be held with the upmost care, and will not be used in ways that you have not consented to, unless we are ordered to by a court of law.

14.2 Finally, if our business enters into a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners.


15. 1 Except for our affiliates, directors, employees or representatives, a person who is not a party to the Contract has no right under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.


16.1 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.

16.2 Every effort is made to keep information regarding stock availability on the Website up to date. However, we do not guarantee that this is the case, or that stock will always be available.

16.3 All Contracts are concluded in English only.


17.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

17.2 We do not warrant that materials/items for sale on the website are appropriate or available for use outside the United Kingdom. It is prohibited to access the website from territories where its contents are illegal or unlawful. If you access this website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.


18.1 Security is one of our top priorities and we make all reasonable endeavours to keep all details you supply us confidential.

18.2 Please also be aware that we do not send your card details out with your goods either - avoiding any possible security issues in transit.

18.3 When you place an order by our secure server, your credit card details are protected from interception.

See our privacy policy for more information.